Trek Store of Kansas City - we have had out moments. I got a great Trek Madone at an obscenely low price and we had some paint issues immediately. It was begrudgingly resolved, and I wasn't too sure if I was a fan of the Trek shop. The staff seemed aloof and non-responsive and overall not greatly interested in keeping the "average customer" happy.
Fast forward 2 years to Saturday and I took the Madone in for a tune-up (free at any time for the first 3 years) to correct an issue of chain or crank slippage. Tune-up, no problem. Disassemble the crank and clean, $30. No biggie. Sign me up.
Pick it up Tuesday and the bill was $60. Um, sales tax is now 100%? Don't think so. Come to find out the Wrench also took off the derailer and cleaned the entire drive train. That's great, but I wasn't informed that would happen.
I raised the question and before it went anywhere the store manager walked over and told the cash register dude to take off the additional charge since I wasn't informed up front.
That's what I'm talkin about.
"Just when I think you couldn't possibly be any dumber, you go and do something like this…and totally redeem yourself! "
Trek store of Kansas City, you TOTALLY REDEEMED YOURSELF!
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